By default the owner of the 🔑 Licenses is the E-mail used for the purchase

(⚠️ If you used PayPal to buy our app, this will be your PayPal E-mail)

Use our ✔️ Check Payment E-mail tool to check if you don't remember your E-mail

When you Register into the User Panel you can see all your 🧪 Trials and 🔑 Licenses from the menus

If you don’t see some or all of your 🧪 Trials and 🔑 Licenses the reason is

• That you have bought your 🔑 License with different E-mail
  • By 🔑 License I mean the activation code
• The 🧪 Trial is not connected to your User Panel E-mail

You can get the 🧪 Trials and 🔑 Licenses into your account from the Request Ownership menu

• or
  
  

Or from the 🧪 Trials or 🔑 Licenses pages

• 
  
  

From here enter your 🧪 Trial ID or the 🔑 License code and you will receive a confirmation e-mail to transfer the ownership

You will receive the confirmation on the e-mail you used for the purchase, not the e-mail used to login into the User Panel

• 
  
  
• 
  
  

Find the “Request to change the owner of your activation code” E-mail

Search your inbox for

• E-mail from contact@iristech.co
  • If you use Gmail click the link below
  • Search from:contact@iristech.co
• or “Request to change the owner of your activation code”
  • If you use Gmail click the link below
  • Search “Request to change the owner of your activation code”
• in case of Trial it will be
  • “Request to change the owner of your trial”

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• 

🛡️
This is made for your security
Otherwise someone can steal your 🔑 Licenses by just guessing the activation code
This is why 📧 E-mail confirmation is required for each request to change the 👤 license owner

💁 Example

• You have registered into the User Panel with the e-mail john@gmail.com
  • You want to get your license connected to this account
  • You submit request ownership request from this account via the User Panel
• You have paid for Iris from the e-mail john.doe1989@gmail.com
  • You will receive the confirmation to this e-mail
  • After you click the confirmation link the code will go into your profile to john@gmail.com
• The code is now into your account
  • 

Answers also

• How to Request Ownership of Trial or License
• I don't see the license in my user panel
• I don't see the activation code in my profile
• Want to move this CODE license to the new pc, but it's not on my iris user panel to move
• I have registered on the portal but I cannot see any of the licenses
• Thats the email that gets charged but not the account that has the licenses. I don’t know what the log in for the licenses is
• hi - same situation here as above - To licence a new computer I tried to register at the user panel with my email but the system didn't recognize my email address. How do I get a new password? or even register again
• could you link this license to my user email
• i want to move my license to new laptop. Went to the Iris Control Panel but it says doesn't have any license, even when i enter the same, which is working. Could you help here? 2022.05.01

E-mail answer

• You need to get the licenses to this account by going to Request Ownership see this
  • https://iristech.co/faq/how-to-request-ownership-of-trial-or-license/
• If you don't know your activation codes or the e-mail which you used to buy Iris we also have no way to find them
• But if you know your activation code you will receive the verification e-mail to the inbox of the e-mail account you used for the purchase

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